We want you to be completely satisfied with your purchase from thevenusworld. If for any reason you are not satisfied with your purchase, we offer a refund policy as outlined below:
Returns and Refunds
We accept returns for a refund or exchange within 14 days of the purchase date. To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging. To initiate a return, please contact us at support@thevenusworld.co.uk with your order number and reason for return.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days, and a credit will be applied to your original method of payment.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Sale Items
Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at support@thevenusworld.co.uk.
Cancellations
If you need to cancel your order, please contact us at support@thevenusworld.co.uk as soon as possible. We cannot guarantee that we will be able to cancel your order, as we process orders quickly, but we will do our best to accommodate your request.
Contact Information
If you have any questions or concerns about our refund policy, please contact us at support@thevenusworld.co.uk.
Thank you for shopping with thevenusworld!
